FAQs
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Relief Guru is a comprehensive mobile and web application designed to connect pharmacies with pharmacy professionals (pharmacists and pharmacy technicians) for relief shifts and permanent job opportunities across Canada.
The platform simplifies the hiring process through an easy-to-use mobile app and web app. Pharmacies can post relief shifts or permanent positions by filling out a quick form. Pharmacy Professionals can view, apply, negotiate, and chat directly with pharmacies through the app to finalize shifts. Both parties are notified instantly of actions and agreements.
Yes, Relief Guru operates Canada-wide, and the mobile and web apps are accessible in both English and French, ensuring wide accessibility and convenience.
Getting started is easy! Download the mobile app or access the web app, complete the fast registration, and begin posting shifts or applying for jobs quickly.
Yes! Relief Guru encourages referrals. Both pharmacists and pharmacies can benefit from referral incentives when they refer new users to the platform. You can find Referral code or Link under Settings → Account → Referral.
Both pharmacies and pharmacists receive instant push notifications and email alerts for every action—whether it's new shift postings, negotiations, or confirmations. This ensures smooth communication and timely updates. You can enable or disable notifications based on your preferences. For Mobile & Web App: Click on Notifications on main screen → Filters → Set Notification Preferences.
After completion of the shift, the Pharmacy gets notified to rate the pharmacy professional who recently completed the shift. Pharmacies can rate professionals based on Punctuality, Work Quality, Communication and Customer Service, Professionalism, Knowledge and Competency.
For Pharmacy Professionals: Tap on the $$ icon (Upper right Corner) on Dashboard and My Income screen will open. You can view all invoices there and download them. For Pharmacies: On Dashboard, scroll down to Upcoming payments section and click on View all. You will find all completed shifts there with download invoice options.
If necessary, users can block a pharmacy or pharmacist through the app to prevent further collaboration. This feature ensures a smooth experience for all parties involved. You can find this option under the settings.
Absolutely! We would love to get your feedback. Your feedback helps us provide better services, improve our app, and provide the best customer experience. On Dashboard tap on the setting icon or 3 lines on the upper right corner and tap on Feedback, or simply leave a message from the Contact us page on our website.
Yes, if required by the pharmacy, Relief Guru facilitates criminal background verification to ensure compliance and safety. Pharmacy Professionals can complete the background check verification using our link if it's mandatory. If pharmacy professionals have recently undergone a background check, they are welcome to share the results with us for validation.
Our relief service fee is $55.99/Shift. You get your first shift for free, so you can try our service at no cost.
You can rate the relief Pharmacy Professional after the completion of the shift.
Contact Relief Guru as soon as possible.
As soon as you post a shift, it goes to the shift listing and can be seen by all professionals based on their app preferences. Email notifications about 'new shifts have been posted' are sent out from time to time to encourage pharmacists to see available shifts and apply.
Invoices are due immediately upon receipt. If payment is not received within seven (7) days, the Business will be charged a late payment penalty of 5% of the value of the invoice each day the invoice remains unpaid.
Yes! Relief Guru allows pharmacies to manage multiple locations from a single login. Account owners can also assign access to specific functions or locations to their team by inviting them. Steps: Click on the three lines (menu) in the top right corner → Select Locations → Tap the (+) sign to add a new location → Fill out the required details → Add Payment details and submit.
The Auto Select feature allows pharmacy operators to set specific criteria when posting a shift. When pharmacy professionals with matching qualifications apply, they are automatically assigned to the shift without manual selection. This streamlines the scheduling process and saves operators a significant amount of time.
When creating a shift, select 'Auto Select Candidates' and then choose your criteria. Once all the related shift information has been filled, post the shift. Your shift will be labelled as an 'Auto Select Shift'.
Yes! Pharmacy operators have both options to select candidates automatically or manually when posting a shift. If pharmacy operators choose the manual option, they can select the candidate manually.
Once you post a shift, it will appear with an Unfilled status under the 'Take an Action' section. Click on 'Take an Action', then tap the INVITE button on the shift card. Pharmacies can search for candidates using filters such as Software, Distance, Experience, or City. Once suitable candidates are found, pharmacies can send invitations.
Please refer to the Cancellation Policy for Pharmacies at https://www.reliefguru.com/cancellation-policy
Pharmacies can run reports and export them from their Mobile App or Web App. Reports can be filtered by Date, Location, Role, shift status, payment status, etc. You can also run simple accounting reports to get an exact breakdown of relief services spending. To run a report: Click on Reports tab on sidebar, select type of report and filters, then view or export/download.
In addition to relief shifts, pharmacies can also post permanent jobs via the apps. On Dashboard, click on 'Hire a Permanent Staff', fill out the basic form and questionnaire. Relief Guru's team will follow up with the pharmacy to gather more details and explain the process.
Permanent hiring charges may vary based on several factors. Please contact Relief Guru at info@reliefguru.com with subject line 'Permanent Hiring'. Our team member will contact you to get information and let you know the fees.
It's absolutely free to use the platform for Pharmacy Professionals. We get compensated by the pharmacy.
No, Relief Guru does not take cuts from Professionals' Pay. Whatever the pharmacy offers in terms of hourly rates and incentives is fully paid to the Professional.
It is decided by the Pharmacy Operator. Pharmacy Professionals can negotiate on Hourly rate, Mileage, Accommodation, Technician/Assistant help, Clinical service %, and shift timing.
Yes! Relief Guru supports negotiation features with detailed negotiation options. Pharmacy Professionals can negotiate the hourly rate, shift timing, accommodation, and other incentives directly with the pharmacy. Pharmacies can respond, counteroffer, or chat in real time to reach an agreement.
Pharmacy Professionals can pick and choose shifts that fit best for their preferences. Multiple options are available like Software, Distance, Shift Time, etc. On dashboard tap on Shifts → Tap Filter at the upper right corner → Select your filter preferences → Tap on Apply to view the filtered shifts listing.
Pharmacy Professionals can apply for multiple non-overlapping shifts on the same day if their schedules permit.
Yes, Pharmacy Professionals may cancel a scheduled shift if it's 14 days or more away. If it's less than 14 days away, you can swap the shift with another pharmacist.
Yes! One of Relief Guru's unique features is the Swap Shift option. If a pharmacist needs to cancel a shift due to unforeseen circumstances, they can swap the shift with another pharmacist through the app. If the shift is picked up by another pharmacist, you don't pay the cancellation fee. This feature helps pharmacists avoid penalties while maintaining smooth operations for pharmacies.
Please refer to the Cancellation policy for Pharmacy Professionals at https://www.reliefguru.com/cancellation-policy
First, contact the pharmacy or the shift contact person to verify whether the cancellation was intentional or a mistake. If the shift is indeed canceled, notify us promptly by emailing info@reliefguru.com or giving us a call. Our team will act promptly.
On Dashboard, tap on Settings icon, then tap on Payment Details. In the Payment Details section you can update Corporation Name/Number, Province, GST/HST number.
Click on the Settings icon in the top right corner of the app dashboard. Under the Account section, select Payment Details. Enter your password to secure your account. Enter your banking details carefully. Click Submit to save your information.
Pharmacies and Pharmacy professionals can review and edit changes within 24 hours of receiving the invoice. If no action is taken, it is considered an approved invoice and sent for payment processing. Contact Relief Guru team immediately if you passed the timeline and need to change something.
Payments are processed directly through the Relief Guru platform using options like EFT and Credit card. After completion of the shift, Pharmacists can review and edit invoices within 24 hours. If no action is taken within 24 hours, the invoice is considered approved and submitted to the pharmacy for payment. You get paid weekly. The pay period is Sunday to Saturday, and payments are processed the following Thursday.
Email Relief Guru at info@reliefguru.com as soon as possible and mention 'Delayed payment' with the Invoice number in the subject line. Our team will take action promptly.
Both Business and Professional agree not to circumvent, avoid, or bypass Relief Guru, either directly or indirectly. Neither party shall contract with the other without utilizing the Application or providing payment to Relief Guru for all Shifts completed. Breach of this provision may result in a penalty of $5,999.00. Please refer to the Terms and Conditions at https://www.reliefguru.com/terms-and-conditions/
Yes! Relief Guru has a 'Brand Ambassador' program. You can participate by sending a quick email to info@reliefguru.com. Relief Guru will choose 'Brand Ambassadors' based on certain criteria. Once approved for participation, you may post about Relief Guru on your social media or LinkedIn. Please contact Relief Guru to get written approval before you post anything.