Cancellation Policy
The Business may cancel a Shift as follows:
a. By providing notice of cancellation in writing to the Professional and Relief Guru a minimum of fourteen (14) days prior to the date of the scheduled Shift, which shall result in no Fees owing;
b. By providing notice of cancellation more than four (4) days but less than fourteen (14) days prior to the date of the scheduled Shift, which may result in 50% of the Professional Fees owing, Relief Services Fee, and applicable taxes; or
c. By providing notice of cancellation less than four (4) days prior to the date of the scheduled Shift or no notice of cancellation, which may result in the full Fees being owing.
The Professional may cancel a Shift as follows:
a. By providing notice of cancellation of the Shift to the Business and Relief Guru a minimum of fourteen (14) days prior to the date of the Shift, which shall result in no penalty;
b. By providing notice of cancellation of the Shift more than four (4) days but less than fourteen (14) days prior to the date of the Shift, which may result in a penalty of up to $250.00; or
c. By providing notice of cancellation of the Shift less than four (4) days prior to the date of the Shift, which may result in a penalty of up to $550.00.
d. If notice of cancellation of the Shift is not provided to the Business and Relief Guru, a penalty of up to $550.00 may be charged.
If the Professional wishes to cancel a Shift less than 14 days prior to the date of the Shift, they may utilize the swap Shift feature within the Application. If another Professional claims the Shift, the original Professional will no longer be liable for the above cancellation fee. If the Shift goes unclaimed, the Professional shall either work the Shift or pay the corresponding cancellation fee.
No cancellation fee will be charged if:
a. The Shift is accepted or scheduled and cancelled within one hour of the acceptance or scheduling; or
b. If the Professional is sick and able to provide a mandatory doctor’s note
